Refund and Returns Policy

Effective Date: December 6, 2024

We want you to be completely satisfied with your purchase at Highrapic. If you are not satisfied, we offer a clear and straightforward Refund and Returns Policy to ensure a seamless experience. This policy applies to all purchases made through our website https://highrapic.com/.

2.1. Eligibility for Returns

To be eligible for a return:

  • The product must be in its original, unused condition.
  • The product must be in its original packaging, including all accessories, manuals, and tags.
  • The product must be returned within 30 days from the date of purchase.
  • Certain products such as custom-made or personalized items may not be eligible for return. Please refer to the product description for more details.

2.2. How to Return an Item

If you wish to return a product, please follow these steps:

  1. Contact Us: Email us at info@highrapic.com with your order number and reason for the return.
  2. Return Authorization: Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Packaging and Shipping: Carefully pack the item in its original packaging and ship it back to us at the address provided. You are responsible for the return shipping costs unless the product is defective or damaged.

2.3. Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, a refund will be issued to your original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account.

2.4. Non-Refundable Items

Certain items may not be eligible for a refund, including:

  • Products marked as final sale.
  • Customized or personalized items.
  • Opened or used products that cannot be resold.

2.5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of receiving the item. We will offer a replacement or full refund for damaged or defective items. You may be asked to provide photographic evidence of the damage.

2.6. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or model, please initiate a return and place a new order for the desired product.

For more information, please visit our website: https://highrapic.com/.